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Frequently Asked Questions

What is FrictionLabs?

We are a group of long-time climbers who realized that all the chalk out there was just awful. It just didn't make sense that we were obsessing over the rubber and fit of our shoes but totally ignoring the quality of the stuff we put on our hands. We decided to use science to engineer the best chalk. As we tested and developed our products, the reactions we got when people tried it were amazing, so we decided to start a business around the idea that Chalk Matters. We're committed to doing everything we can to help you Climb Your Impossible. See what our customers think about us.

How fast do you ship?

We almost always ship on the same or next business day of your order.

We offer free shipping in the USA for all orders of at least $30. If your package is under ~1lb, it will ship First Class and probably take 3-5 days to get to you. If your package is over ~1lb, it will go Priority and probably take 1-2 days to get to you. We also offer faster shipping options at an additional charge.

If you’re in Europe or the U.K., first consider ordering from one of our international websites:

United Kingdom: frictionlabs.co.uk

Spain: frictionlabs.es

Italy: frictionlabs.it

Germany: frictionlabs.de

France: frictionlabs.fr

Sweden: frictionlabs.se

If you are not in one of these countries, you can order from this website. Shipping usually take 10-15 days to arrive, varying heavily by country. We also offer faster international shipping options at an additional charge. Note: Import duties are at the discretion of each country and are separate from our shipping charges. You may be responsible for these import duties when your package arrives.

I live in the USA—can I find FrictionLabs in a gym/store?

Yes! We have retail partners across the USA. Find a gym or gear shop near you. If you don’t see your favorite store, let us know so we can get in touch with them! We’ll hook you up when they start carrying our chalk.

Do you offer pro/military/team/employee discounts?

Yes. Please contact us for more information.

Can I carry FrictionLabs products in my store?

Absolutely, we love our retail partners! Please contact us for more information.

I love FrictionLabs! Can I be an Ambassador?

Thank you for your support! We designed our Ambassador Program to make it easier for the most psyched FrictionLabs users to spread the word, get discounts, and help us take over the chalk world. Apply here.

I live outside of the USA—can I still buy from your site?

If you’re in Europe or the U.K., first consider ordering from one of our local websites:

United Kingdom: frictionlabs.co.uk

Spain: frictionlabs.es

Italy: frictionlabs.it

Germany: frictionlabs.de

France: frictionlabs.fr

Sweden: frictionlabs.se

If you are not in one of these countries, you can order from this website. Shipping usually take 10-15 days to arrive, varying heavily by country. We also offer faster international shipping options at an additional charge. Note: Import duties are at the discretion of each country and are separate from our shipping charges. You may be responsible for these import duties when your package arrives.

Finally, we have a growing list of distributors around the world. If you have one near you, you’re better off buying from them since you save on shipping and don’t have to wait. Find an international reseller near you.

Are there start up or cancellation fees for the subscription?

Not at all. No strings attached. Seriously.

What is your return and refund policy?

If you aren’t satisfied for any reason, contact us and we’ll make it right.

Help! I didn’t get a an order/shipping confirmation email.

Chances are it got caught in the interwebs somewhere. Contact us and we’ll get you everything you need.

How can I make a change to my subscription?

Easy. You got a special link when you set up your subscription that lets you modify your plan however you want, including skipping months in advance. The subject line reads “Your FrictionLabs Subscription - Save this email.” If you can’t find it…it’s over. It’s just over. There’s nothing we can do and you will be charged every month for the rest of your life. Hehe—don’t worry, just contact us and we’ll send it to you again.

Do I have to sign up for a subscription?

Definitely not. When you add our chalk to your cart, you’ll have two options: One-time purchase or Subscribe & Save 20%. Our subscriptions are commitment-free and super easy to pause or cancel. Totally no strings attached.

Why should I subscribe?

By subscribing, you get the best pricing on FrictionLabs products, automatically get more chalk whenever you need, and get access to special offers.

When am I charged? When does it ship?

Your subscription order is processed and shipped when you place your first order and then every 30 days thereafter. We always ship on the same or next business day from when your order is processed.

I have a question you didn’t answer.

Sorry about that. Just contact us and we’ll get it sorted out.

Isn’t all chalk the same?

All chalk brands claim to be 100% Magnesium Carbonate. When you run the tests though, the truth is that they all have significant amounts of impurities, drying agents, heavy metals, and other fillers. We’re the first to admit that our chalk isn’t 100% pure; it would be extremely expensive and impractical to make. But our chalk is by far the purest out there, meaning you can chalk up less, perform at your best, and keep your hands healthy and strong. Check out what others say when they try our chalk.

If I’m getting your loose chalk, which texture/blend is right for me?

Just like peanut butter, they're all chemically the same (and excellent!), it's just a matter of personal texture preference. Most people start with the middle one, Gorilla Grip, and then switch it up if they want something different.

How do I know much I need?

This mostly depends on your climbing frequency and the conditions where you climb. On average, a 1-2 x per week climber can probably get by with 2.5oz in a month. 3-4 x per week needs 5oz. and 5-7 x per week needs 7.5oz. But be prepared - as soon as your deadbeat, greedy friends try it, their hands are going to be in your chalk bag constantly, so you might need more than you think!

Why does it cost more?

We refuse to use the same old chalk that every other company gets from the same factories in China. Chalk Matters. We import the highest quality raw materials from around the world and treat them at our facilities in Denver, Colorado using a proprietary process. Our chalk is proudly made in the USA and you’ll feel the difference as soon as you get it on your hands. Check out the reviews on our site and all around the web. If you aren’t thrilled with anything you receive from us, we offer a 100% Satisfaction Guarantee.

I have a question you didn’t answer.

Sorry about that. Just contact us and we’ll get you sorted out.

Can’t find what you’re looking for? Contact us.

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